Refund Policy
Effective Date: 26/07/2025
We want you to be completely satisfied with your purchase from The Unit. If you're not happy, we're here to help.
​
1. Eligibility for Returns
-
Returns must be requested within 30 days of purchase.
-
Items must be unused, in their original packaging, and in resaleable condition.
​
2. How to Initiate a Return
To start a return, please contact us via the Contact page on our website. We will provide instructions, including where to send the item.
Returns sent without contacting us first may not be accepted.
​
3. Return Shipping Costs
-
If the item is faulty we will cover return shipping costs.
-
If the return is due to change of mind, you are responsible for return postage.
​
4. Refunds
-
Once we receive and inspect your return, we’ll notify you of the approval status.
-
If approved, your refund will be issued to your original payment method within 5–10 business days.
-
Shipping fees (if any) are non-refundable unless the item was faulty or sent in error.
​
5. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the replacement item or contact us directly.
​
​